We offer contact center solutions that address the needs of companies from small to large number of agents, whether they are part of a formal call center environment or are virtual agents serving customer needs based on their skill sets.
Our solutions enable companies to automate call processing and optimize customer care operations by integrating their telephone systems with their computer systems. Designed to optimize customer care, our solution addresses the areas critical to effective call handling through:
- Intelligent call routing to ensure that calls go to the right agent or department the first time;
- Intelligent call distribution to balance the workload among your resources; Intelligent outbound dialing/callback to maximize the value of your personnel, so they can make – proactive calls when not answering inbound calls;
- Internet integration to give your customers immediate access to your customer care representatives when viewing your Web site.
- Distributed call centers, so you can build a system that connects all your locations and provides a way to fully utilize resources.